How to Make a Complaint

Last updated: October 2026

We want every homeowner who contacts Eugene Mold Removal to be treated fairly and honestly. If something went wrong, tell us. This page explains how to file a complaint and what happens afterward. It is a general template and does not count as legal advice.

What You Can Raise

You can write to us about any of these:

• Your experience when calling or contacting Eugene Mold Removal
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, prices, test results, work and customer service. If you have a problem with work done in your home, the usual first step is to take it up with the provider directly and keep a written record.

We still want to hear about it. Feedback on providers helps us keep our network honest, and providers who repeatedly fall short of our expectations may be removed. Please keep in mind that Eugene Mold Removal cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

Sending Your Complaint

Email info@moldremovaleugene.com and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm receipt by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Unhappy?

If our reply does not satisfy you, answer it and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. If your state licenses mold assessors or remediators, the licensing agency may be able to help too.

Contact

Email: info@moldremovaleugene.com